_D_Apps Sourcing

Market Guide for Service Integration and Management Services

Tem a ver com ISTM, Incident Management, service desk. ITSM Best Practices for Major Incident Management Deliver Value and Service Quality Through I&O Automation Improve Your Service Desk Performance With This Three-Step Plan

Outsourcing Exit Strategy: 3 Critical Steps to Manage Risks outsourcing How to Structure Penalties and Incentives for Outsourcing Deals outsourcing

Application (Out)sourcing Decision steps & Toolkits.pdf https://drive.google.com/file/d/1uDzWXUDwgDFOKx2VIDxLAUPyUx2E7aGw/view?usp=drive_open Reevaluate Service and Support Metrics to Align With Enterprise Goals
Case Study: Improve Tech Vendors’ Performance With Outcome-Based Contracts

Ensure Application Service Contracts Have the Right Service Levels and Penalties to Be Effective MSS SLAs — How to Integrate Effectively With Your Provider

Prioritize Partnership When Selecting Vendors for Service and Support

Pricing Strategy for AI Disruption to Application Services

In a recent survey, 74% of service providers indicated that they use generative AI (GenAI) and assets to lower delivery costs and meet contractual obligations for contract-specific reductions over time. Service providers are still heavily reliant upon time and materials (T&M) pricing constructs in application services engagements.

Reduce Hybrid Cloud Incident Impact With an AI-Driven ITSM Approach

AMS - Um dos contratos mais ingratos que existe

Varia muito de qualidade, muito dependente do time alocado

Difícil de operar da perspectiva de serviço

Rotatividade de pessoas, Difícil de atrair

Modular muito bem