PhD General Info Research Methodology
Implementation Case Studies
https://scholar.google.com/scholar?hl=pt-BR&as_sdt=0%2C5&q=+implementation+case+study&btnG=
[PDF] The selection of case studies: strategies and their applications to IS implementation case studies
M Shakir - 2002 - Citeseer
… for single and multiple case study selection in the context of systems implementation.
Furthermore, the application of these guidelines in a multiple case study of strategic decision
ERP implementation: lessons from a case study | Emerald Insight
Research methodology This study adopts grounded theory research approach, and seeks to explore the SAP R/3-enabled business process re-engineering context, and thus build theory for further research (Benbasat et al., 1987; Merton, 1968; Strauss and Corbin, 1990). As supported by Benbasat et al. (1987) and Kaplan and Duchon (1988), a qualitative case study technique was used for data collection to gain insights into the topic being investigated. To expand the scope of the study and minimize any data bias, a triangulation approach was adopted (Bryman, 1995; Chadwick et al., 1984; Jick, 1979; Patton, 1990). Semi-structured interviews, observations and documents related to change efforts were the main sources used for data collection. Following the contact with key informants in the company, interview schedules were agreed on. All interviews were taped to ensure accuracy of written data, and to enable a better collection and use of evidence. More than one appointment was needed to finish interviewing all subjects. Follow-up phone calls were also made to seek clarification or further information. All data taken from the main sources were consolidated and linked together to create a full picture of the entire process of change. Content analysis was used to discover important patterns from the data. The analysis focused on distilling factors of failure, and to describe the approach followed, as well as tactics and echniquesused to operationalize the change plans. In an attempt to analyze the data further and facilitate explanations and comparisons, several secondary case studies of leading organizations were chosen from the literature and analyzed for the success elements in their SAP R/3 efforts.